Courtesy Photo A Spectrum worker fixes lines taken down by trees during the recent ice storm.

Spectrum continues to make progress restoring service for customers affected by the winter storm affecting northern Michigan, according to a statement from Chris Caporale of Charter Communications.

“Our service interruptions are largely aligned with power outages impacting the area, and teams are working diligently, alongside the power companies, to make the necessary repairs to our network wherever we have access to do so,” the statement said. “To date, we have replaced or repaired more than 3,100 connections to individual customer homes – with work continuing steadily each day, as our teams gain access to safely enter new areas.”

Spectrum customers will receive automatic credits covering the days they didn’t have service after power was restored, the statement noted. The credit will automatically appear on their next bill after service is restored.

“Additionally, more than 3,000 Spectrum WiFi access points were opened in Michigan to help our customers and communities stay connected,” the statement added. “Customers can visit www.spectrum.net/icestorm to locate the nearest WiFi Access Point and to receive additional information and updates on our progress.”

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